Peter has been architecting, designing, and building speech experiences since 2000. From toll-free voice portals in the early 2000s, to high-resolution NLU call routers for Fortune 500s in the mid 2000s, to multi-modal troubleshooters, to designing the core interactions for “Jibo,” the world’s first mass-market social robot, to designing experiences on smart speakers, Peter remains devoted to building conversational experiences in a way that humanizes technology and ennobles people. Past clients include Charter Communications, Mediacom, AT&T, Disney, Microsoft, Starbucks, Time-Warner, Telstra, Cablevision, and Verizon.
Peter B. Krogh's Session:
3:45 pm–4:30 pm
Best Practices in Conversation Design