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Frequently Asked Questions


What’s included in my ticket?

When you purchase a "general summit access" ticket, this includes all sessions and networking activities on October 11th and 11th. Breakfast, coffee, lunch and snacks are also included. If you’d like to add pre-summit trainings to your ticket (on October 9th), these are a separate fee. Hotel nights are not included. To make sure that you receive ALL event communications, please add [email protected], [email protected] and [email protected] to your safe-sender list. This is really important as we send check-in info and other details via email leading up to the event.


I registered online, but haven’t received email confirmation or a receipt yet. What should I do?

You should have received a confirmation receipt immediately after your transaction is completed. Make sure to check your spam/junk folder. If there is a delay, contact Vanessa MacMillan or give us a call at 888.409.4418.


Are there discounts for sending a group from our company?

Absolutely. We appreciate a good deal as much as the next person - and we want as many. Group discounts available depending on how many team members you plan on sending. For specific pricing details, contact Vanessa MacMillan.


Are there discounts for nonprofits and government agencies?

Yes and yes. We have special pricing for our government and 501(c)(3) friends. Contact Audrey for more details .


Do I have to choose one track and stick to it during the general conference? Do I need to sign up for general conference sessions in advance?

Nope! We create tracks so that you have the opportunity to customize your event experience and attend the sessions that are the most relevant to you and your team. The only sessions you need to sign up for in advance are our pre-conference bot trainings.


Why should I attend a Training?

Trainings are a great investment for a lot of reasons. Check out details here.


Will I have access to speaker slides after the event?

Of course. Once you are at the conference, look for the bit.ly link printed on your “Agenda-at-a-glance” sheet in your conference folder. The link will take you to the spot where you can access speaker presentations. We will also email you this link once the conference is over. Note: Look for GSMI staff on-site if you have any problems accessing conference materials online.


Where can I find accommodation information?

We have a discounted room block - click here for more information

Note: Make sure to reference GSMI and the conference when you are booking your room to secure the discounted rate. Also it is important to take note of the hotel discount deadline. (We cannot guarantee discounts once the deadline has passed.)


What happens if I have to cancel?

We hope you don’t have to cancel — but here are your cancellation options:

  • You can transfer your ticket to someone else in your company at any time at no charge.
  • If you cancel within 4 weeks (28 days) of the start date of the event, you can receive a full refund.
  • If you cancel less than 4 weeks before the start date of the event, there is a $300 cancellation fee. The remaining balance can be applied to a future event.
  • If you don’t show up to the event, you are still responsible for the cost of your registration.

Please review our full Terms and Conditions . You can also contact Kelly Hara with any questions about cancellations.


What’s appropriate attire for the conference?

Business casual.


What do I need to bring with me to check in?

Just you and your ID!


If I’m an international attendee, can I receive an invitation letter?

Yes, happy to help. Please contact Vanessa MacMillan.


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