May 16, 2018 - 9:45 am – 10:30 am

Get Beyond The Hype: A Chatbot State of Play for 2018

Back to Agenda
  • Looking back at the 2017 state of chatbots - what we are seeing today?
  • Examining bots from the Enterprise PoV (market says this, but the reality is …)
    • Going beyond brand/marketing
    • Cross-channel bots (Messenger, Teams, Slack, Skype, Direct Line etc)
    • Overview of providers (Microsoft, Google, Amazon, Facebook etc)
  • What is happening behind the firewall: employee/new hire bots, knowledge/expert finding bots, automated bots for helpdesk, etc
  • What are the likely future trends (voice, ethics, etc)?
  • Client case study: Voice first for health and safety + computer vision maintenance bot
Rodrigo Coronado
Avanade
Rodrigo Coronado
Director, Advanced Analytics
Avanade
Aaron Reich
Avanade
Aaron Reich
Senior Director of Innovation and Incubation, Artificial Intelligence
Avanade
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