May 17, 2018 - 2:15pm - 3:00pm

Putting it All Together: Lessons Learned from Piloting a Virtual Travel Agent Bot

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Travel can be inspirational: it opens doors to making new connections and enjoying unique experiences. Yet, the actual process of traveling can be frustrating. AI-powered conversational interfaces offer a way to reduce friction as we try to get from point A to point B. This session will bring multiple bot building themes you’ve heard throughout the conference to life via a case study. B2B travel technology company, Sabre, is currently piloting a virtual travel agent bot with two of its corporate travel agency customers, TSI USA and Casto. Hear about lessons learned from the Sabre team’s pilot experience and on-going bot journey, including:

  • Understanding user needs to inform experience design
  • Technical and organizational considerations to keep in mind
  • Building a business case and go-to-market strategy
Chad Callaghan
Sabre Corporation
Chad Callaghan
Director, Sabre Studios
Sabre Corporation
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