Wednesday, February 6, 2019 - 2:35 pm–3:20 pm

User Research Best Practices to Design a Compelling Voice Experience

In conversational design, it’s important to conduct user research early on and often to know the user, define your digital assistant and test the dialogs and fine tune the prompts. In this talk, Shyamala will walk the audience through some research techniques and best practices for conversational design.

Key takeaways:

  • An understanding of the conversational designer toolkit
  • Know the building blocks of designing a conversational assistant persona
  • Have a better understanding of how to design and test the conversational interactions
  • Know various research techniques to design and test conversational interactions
Shyamala Prayaga
Ford Motor Company
Shyamala Prayaga
Conversational Interaction Designer
Ford Motor Company
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