Wednesday, February 6, 2019 - 2:50 pm–3:30 pm

Writing for Voice: Key Differences Between Human Conversation and Chat/Voice UIs

Conversation is defined as "an informal, usually private, talk in which two or more people exchange thoughts, feelings, or ideas, or in which news or information is given or discussed."  While human conversation has evolved over hundreds of thousands of years, chatbots and "intelligent assistants" have only existed (in text and audio) for decades. Despite recent technology advances, conversations with a machine are still limited in scope and complexity.

This talk will focus on the key differences between writing compelling conversations between humans (i.e. writing for a screenplay or TV show) and writing for chat/voice user experiences.  These are based on the limitations of the current technology in ASR, NLU, and AI.

Some examples are:

  • Maintaining context: short and long-term memory
  • Continuity: handling non-sequiturs
  • Spontaneity and humor
Lisa Falkson
Amazon
Lisa Falkson
Senior VUI Designer
Amazon
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