Wednesday, February 6, 2019 - 11:00 am–11:45 am

How SnapTravel Integrates Voice, Chat and UI to Drive Tens of Thousands of Hotel Bookings a Month

Using advanced Natural Language Processing technology and personalization, SnapTravel and it’s AI-powered bot scours hundreds of sources to find users the best hotel deals. The SnapTravel bot is also backed by a team of human travel agents available 24/7 over chat, creating a comprehensive hotel booking experience. In this case study, Hussein will share how the company has successfully integrated voice, chat, and UI to drive tens of thousands of hotel bookings a month.

Attendees will learn best practices in:

  • Giving users the option to use the interface they want
  • Training and tracking progress around the NLP model
  • Creating a seamless hand-off between bot and human agents
  • What it means to be a conversation-first company
Hussein Fazal
Hussein Fazal
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