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Day One: Pre-Conference Bot Training

Tuesday, February 5, 2019

Please Note: These workshops are an additional fee and must be signed up for separately from the general conference. You must choose your workshop prior to the start of the event.

9:00 am–10:00 am

10:00 am–1:00 pm

Bot Training A

Susan Hura
CEO
Banter Technology
Jenni McKienzie
Principal, Conversation Design
Banter Technology

10:00 am–1:00 pm

Bot Training B

Chris Morgan Brown
AI Product Manager - Chatbots
Wells Fargo

1:00 pm–2:00 pm

2:00 pm–5:00 pm

Bot Training C

Zahid Islam
Senior Software Engineer
AutoFi

2:00 pm–5:00 pm

Bot Training D

Mary Kathryn Johnson
CEO and Founder
Messenger Funnels

5:00 pm

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Day Two: General Conference

Wednesday, February 6, 2019

7:30 am–8:30 am

8:30 am–8:35 am

Breanna Jacobs
Conference Producer
GSMI

8:35 am–8:45 am

Mackensie Liberman
Owner
Orca Marketology

8:45 am–9:20 am

Keynote

Lauren Kunze
CEO
Pandorabots

9:25 am–10:10 am

Panel

MODERATOR
Chad Oda

Head of Consulting
Chat Mode
Casey Sackett
CTO
Woebot Labs
Nico Acosta
Director of Product - Conversational AI
Twilio, Inc.
Mickey Mentzer
Vice President, Technology and Innovation
Ascendum
Hussein Fazal
CEO
SnapTravel

10:10 am–10:30 am

Track A: Enterprise Bot Development

Track B: Bot UX and Design Best Practices

10:30 am–11:10 am

Cal Lai
Chairman and CEO
Vet24seven

10:30 am–11:10 am

Matt Ware
Head of Operations
First Digital
Lachlan Pottenger
Creative Director
First Digital

11:20 am–12:00 pm

Tony Scherba
CEO
Yeti LLC

11:20 am–12:00 pm

James Costantini
Founder and CEO
Milli Health

12:00 pm–1:00 pm

1:00 pm–1:40 pm

Chris Cummings
Senior Product Manager, Customer Engagement Solutions
Pitney Bowes

1:50 pm–2:30 pm

Audrey Wu
CoFounder and CEO
CONVRG

1:50 pm–2:30 pm

Wolf Paulus
Principal Engineer, Intuit Futures
Intuit

2:30 pm–2:50 pm

2:50 pm–3:30 pm

Marc Cajolet
UX Strategist
Kronos, Inc.

2:50 pm–3:30 pm

Lisa Falkson
Senior VUI Designer
Amazon

3:40 pm–4:40 pm

PANEL

MODERATOR
Richard H Miller, Ph.D.

Architect
Oracle Corporation
Peter B. Krogh
Voice User Interface Designer
Google
Susan Hura
CEO
Banter Technology
Shyamala Prayaga
Conversational Interaction Designer
Ford Motor Company
Elaine Lee
Principal Product Designer
Twilio

4:40 pm–5:20 pm

CLOSING KEYNOTE

Shane Mac
CEO
Assist

5:20 pm–6:30 pm

Cocktail Hour

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Day Three: General Conference

Thursday, February 7, 2019

8:45 am–9:30 am

9:30 am–9:40 am

Mackensie Liberman
Owner
Orca Marketology

9:40 am–10:20 am

Keynote Case Study

Margaret Mayer
Vice President, Software Engineering
Capital One

10:20 am–11:00 am

MODERATOR
Arjun Ohri

CEO and Co-Founder
ShopMessage
Fawn Qiu
Senior Product Manager
LinkedIn
Kaela Johnson
Digital Product Manager
USAA
Cory Treffiletti
Chief Marketing Officer
Voicea

11:00 am–11:15 am

Track C: Analytics, Bot Performance & Technology

Track D: Go-To-Market Strategy, Revenue & ROI

11:15 am–12:00 pm

Ben Barclay
Product Manager, Artificial Intelligence
AccuWeather

11:15 am–12:00 pm

Samaneh Pourjalali
Chief Product Officer
Starbutter AI
Arun Rao
CEO
Starbutter AI

12:00 pm–1:00 pm

1:00 pm–1:45 pm

Samrat Baul
Principal Conversation Design Lead
Oracle

1:00 pm–1:45 pm

Arjun Ohri
CEO and Co-Founder
ShopMessage

1:55 pm–2:35 pm

Bill DeSmedt
Senior Ontologist, NTENT, Inc.
President, amber productions, inc.

1:55 pm–2:35 pm

Mackensie Liberman
Owner
Orca Marketology

2:45 pm–3:30 pm

Closing Keynote

Chad Oda
Head of Consulting
Chat Mode

3:30 pm

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